Psychiatry-UK

3b Fore Street, Camelford, Cornwall, PL32 9PG 1,176 reviews

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Written by a NHS patient
25th February 2024


I recently underwent an ADHD diagnosis process by reaching out to my GP, who referred me to PsychiatryUK via the Right to Choose pathway. From the initial assessment to the titration period, the process was seamless and efficient. I felt exceptionally well cared for by both my psychiatrist, Naveem, and my prescriber, Denise. Their expertise and genuine concern reassured me that I was in capable hands. Naveems approach immediately put me at ease. He attentively reviewed my questionnaire forms, listened patiently to my concerns, and concluded that an ADHD diagnosis was appropriate. He also provided valuable tools and documents to help me during the waiting period for the titration phase. Prior to commencing my titration period, I received valuable and informative guidance regarding the medication I would be prescribed. This guidance clarified the nature of the medication, its mechanisms of action, and how it would benefit me. It thoroughly addressed any queries or concerns a person may have about the medication, ensuring you felt well-informed and confident moving forward. Communication throughout the process was thorough and effortless. Denise's warmth and friendliness were particularly remarkable, making me feel comfortable and supported. The user-friendly portal provided by PsychiatryUK allowed easy access to forms, notes, messages, and prescriptions. Additionally, the email and text reminders were invaluable in keeping me organised with appointments and medication schedules. Overall, my experience has been overwhelmingly positive, and I feel empowered and equipped to handle my symptoms better than ever before. This diagnosis has been truly transformative, particularly in my work life, where I now navigate tasks and deadlines with greater clarity and efficiency. I am deeply grateful for the opportunity to use my diagnosis as a superpower rather than a limitation. It has opened doors to understanding myself better and harnessing my strengths. The exceptional care and support I received throughout this journey has been impeccable, and I look forward to embracing the future with confidence and resilience. Thank you, to both Naveem and Denise. I truly hope this feedback is circulated back to you as you both deserve the recognition. You have both been super stars! Chelsea Ingram

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Written by a NHS patient
25th February 2024


I recently underwent an ADHD diagnosis process, and I couldn't be happier with the experience. From the initial assessment to the titration period, everything moved swiftly and efficiently. I felt incredibly well looked after by both my psychiatrist, Naveem, and my prescriber, Denise. Their expertise, professionalism, and genuine care were evident throughout the entire process. Communication was seamless and thorough, thanks to their attentive approach. Denise, in particular, stood out with her amazing friendliness and warmth, making me feel completely at ease. The portal they provided made everything even more convenient. It's user-friendly, allowing me to access all forms, notes, messages, and prescriptions effortlessly. Overall, the diagnosis has been a game-changer for me. It's provided me with the tools and insights needed to manage my symptoms better and navigate life with greater ease. I'm incredibly grateful for the exceptional care and support I received throughout this journey.

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Written by a NHS patient
22nd February 2024


I originally had my first appointment via Teams video call with Psychiatrist Dr Lee Kumalo. I was really nervous about this call and didn’t know what to expect. However I was put right at ease and felt really comfortable speaking to him. I didn’t feel judged or feel stupid when I couldn’t explain things properly. He listened and helped me to explain what I was feeling and experiencing. When the titration process started I was in contact with Denise Bromilow, ADHD Specialist and Independent Prescriber via the online portal. She was very thorough with her review of her I was getting on with the medication and gave great advise. If I ever had any questions she replied sooo quickly. At the end of the process I had a phone call with her to have a final review. She was so lovely and I felt really comfortable speaking with her. She really cares about her patients and I felt really looked after throughout this process. I could not recommend this service any more. Thank you!

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Written by a NHS patient
22nd February 2024


I have had a very good experience with Psychiatry-UK. I actually felt listened to and understood for the first time. Everything was explained clearly, especially with regard to medication. Would definitely recommend them.

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Written by a NHS patient
22nd February 2024


Got my appointment on schedule and was titrated sooner than expected. Zak Moussa, my titration nurse, has been fantastic. He's listened to everything I've said, given me advice, and never dismissed anything. Zak answered all my questions in detail, even about ADHD, not just medication. He made me feel listened to, which as someone who has seen a lot of doctors and consultants about various things, is quite rare. Anyone who gets Zak as their prescriber is lucky!

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Written by a NHS patient
20th February 2024


My doctor and prescriber were fantastic!!I literally can not fault them or ask for anything better!!thank you

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Written by a NHS patient
20th February 2024


Psychiatry uk have been fantastic with me . Very understanding and actually listen you ! Would definitely recommend.

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Written by a private patient
19th February 2024


I'm so happy to have trusted Psychiatry UK with my ADHD care over the last 4 years, and I hope this will continue. To this day, they continue to care for me, and provide me with all the support I need. I know they are always one message away, which brings me great peace of mind. They always seem to find ways to improve their services, which I appreciate.

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Written by a NHS patient
19th February 2024


Psychiatry-UK provided a highly organised and professional service. They promptly addressed all my inquiries and consistently prioritised my safety throughout our interactions.

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Written by a NHS patient
19th February 2024


This system does not work. You cannot have meaningful therapeutic relationships with neurodivergent/mental health patients through the constraints of a messaging portal. It just does not enable meaningful therapeutic relationships to be built. I did not trust the system, and I did not trust the practitioners. Throughout my care there were major contradictions in what was being said and done. I felt gaslit. I felt like I was just a number. I did not feel like the service had my best interests at heart. I have been unable to find details of their complaints procedure online. I am still waiting for closure.

2024-02-19 19:31:12
Response from Psychiatry-UK

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. As an online company, we strive to provide a service that caters to a diverse range of individuals, and we regret that our platform may not have been the right fit for you. Your insights are invaluable to us, and we are eager to better understand the specific challenges you encountered. We would greatly appreciate the opportunity to delve deeper into the points you raised in your review so that we can address any issues . We encourage you to reach out to our Patient Experience Team. They are dedicated to gathering feedback and resolving the concerns you experienced, You can contact them at experience@psychiatry-uk.com. If you wish to file a complaint, they will provide you with comprehensive information about the procedure. Our dedicated team will organise a phone call at your convenience. We are committed to continually improving our services, and your feedback is instrumental in this process. Kind regards Psychiatry-UK

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Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Resources

Short link to review Psychiatry-UK: http://iwgc.net/empzu