The Boileau Road Surgery

Boileau Road Surgery, 104 Boileau Road, Ealing, London, W5 3AJ
19 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
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13th June 2025


The receptionist made a mistake, apologised and managed to guarantee an appointment with the Duty Dr. But before realising that had made a mistake in not informing me about a change on the schedule, aproached the situation using a rude tone of voice and not opening space (and opportunity) to listen to my explanation. Not everyone is always right and this one being a recurrent approach, this is an attitude that should be open to improvement (or to change)!

Suggested improvements
The receptionist should provide patients the time to explain their needs/concerns/questions before making a judgement, cutting one's word and jump to conclusions.

Experience
Involvement
Cleanliness
Staff
Appointment
 
29th May 2025


I am always impressed when I contact or attend the gp surgery. I always feel listened too and supported by professional and Friendly staff

Suggested improvements
All great

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
14th March 2025


It's very hard to have an appointment every morning I called there was no appointment for that day and an appointment is very late

Suggested improvements
I'm not working there but I know there is problem in Thier appointment service. So I think surgery needs to have a review on their appointment service

Experience
Involvement
Cleanliness
Staff
Appointment
 
30th August 2024


Dry easy and they are friendly

Suggested improvements
No waiting time

Experience
Involvement
Cleanliness
Staff
Appointment
 
23rd August 2024


My opinion

Suggested improvements
I think the services are really good

Experience
Involvement
Cleanliness
Rating not given.
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Appointment
 
 

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Resources

Short link to review The Boileau Road Surgery: http://iwgc.net/ejf9h