The Boileau Road Surgery

The Boileau Road Surgery 2025-06-13 Person 3 5 0

The receptionist made a mistake, apologised and managed to guarantee an appointment with the Duty Dr. But before realising that had made a mistake in not informing me about a change on the schedule, aproached the situation using a rude tone of voice and not opening space (and opportunity) to listen to my explanation. Not everyone is always right and this one being a recurrent approach, this is an attitude that should be open to improvement (or to change)!

The receptionist should provide patients the time to explain their needs/concerns/questions before making a judgement, cutting one's word and jump to conclusions.

The Boileau Road Surgery 2025-05-29 Person 5 5 0

I am always impressed when I contact or attend the gp surgery. I always feel listened too and supported by professional and Friendly staff

All great

The Boileau Road Surgery 2025-03-14 Person 4 5 0

It's very hard to have an appointment every morning I called there was no appointment for that day and an appointment is very late

I'm not working there but I know there is problem in Thier appointment service. So I think surgery needs to have a review on their appointment service

The Boileau Road Surgery 2024-08-30 Person 5 5 0

Dry easy and they are friendly

No waiting time

The Boileau Road Surgery 2024-08-23 Person 5 5 0

My opinion

I think the services are really good