Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Wall House Surgery
2015-01-22
Person
3
5
0
22nd January 2015
Time that I am seen.
Appt was mins late on 14/1/15.
The Wall House Surgery
2015-01-22
Person
5
5
0
22nd January 2015
I was examined, listened to and then notes were recorded.
The Wall House Surgery
2015-01-22
Person
4
5
0
22nd January 2015
Saturday morning appointment was very helpful to me as was.
Dr very helpful and explained things clearly.
The Wall House Surgery
2015-01-21
Person
4
5
0
Written by a patient
Written by a patient 21st January 2015
As a sufferer from COPD the triage system ensures that I can get to see a doctor quickly when I really need one. There can sometimes be a wait to get through on the phone, but nothing excessive. Admin and clinical staff are always polite and professional.
26th January 2015
Response from The Wall House Surgery
Thank you for your feedback. We do try to man the phones accordingly but appreciate that sometimes we may not always meet our own standards or patient expectations. The support staff work very hard to provide good patient centred customer care so it is nice when this is recognised. Kind regards Mrs Dawn Harrison Practice Manager
The Wall House Surgery
2015-01-10
Person
4
5
0
10th January 2015
The doctor listed to everything I had to say and explained fully why I had to continue with the medication I'm on. He also explained fully the symptoms and effect (ie Anthritis) to me reassuring me and offering helpful advice to help myself cope with/ improve the situation. I left feeling confident and reasurred.
19th January 2015
Response from The Wall House Surgery
Thank you for your feedback. Regards Mrs Dawn Harrison Practice Manager
Resources
Short link to review The Wall House Surgery: http://iwgc.net/eccko