Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Wall House Surgery
2015-01-10
Person
4
5
0
10th January 2015
The doctor listed to everything I had to say and explained fully why I had to continue with the medication I'm on. He also explained fully the symptoms and effect (ie Anthritis) to me reassuring me and offering helpful advice to help myself cope with/ improve the situation. I left feeling confident and reasurred.
19th January 2015
Response from The Wall House Surgery
Thank you for your feedback. Regards Mrs Dawn Harrison Practice Manager
The Wall House Surgery
2015-01-10
Person
4
5
0
10th January 2015
Today my care was excellent.
No delay very polite staff.
19th January 2015
Response from The Wall House Surgery
Thank you. Regards Mrs Dawn Harrison Practice Manager
The Wall House Surgery
2014-12-18
Person
3
5
0
Written by a patient
Written by a patient 18th December 2014
Reception staff helpful.
Sensible triage system for urgent appts.
Though c. 1 week to wait for a scheduled appt.
Perhaps a bit rushed at consultation. so I forgot to ask a question.
I feel the quality of are to be good though.
30th December 2014
Response from The Wall House Surgery
Your feedback is helpful to us so thank you for taking the time. Appointment availabilty has been longer in December than we would like. This was down to a lack of GP's (due to unforseen circumstances) and the christmas period. Hopefully we will be back on track mid January. Regards Mrs Dawn Harrison Practice Manager
The Wall House Surgery
2014-12-01
Person
5
5
0
Written by a patient
Written by a patient 1st December 2014
My family and I have been registered with the surgery for about 6 years. We have found the care outstanding. Emergency appointments are possible without fuss - the triage system seems to work well. The GPs are down to earth and very professional. I don't mind paying taxes when services such as this are provided!
3rd December 2014
Response from The Wall House Surgery
Thank you for your positive feedback. It is most welcome in these trying times. Dawn Harrison Practice Manager
The Wall House Surgery
2014-11-24
Person
4
5
0
Written by a patient
Written by a patient 24th November 2014
Very good surgery but getting appointments can be a pain needing to wait weeks for them,the staff are very friendly
27th November 2014
Response from The Wall House Surgery
Thank you for your feedback, it really does make a difference. I am sorry that you have had issues with getting an appointment. Most surgeries across the country are struggling with appointments due to there being a shortage of locums and funding to cover permanent GP's when they are off for leave, study, meetings etc. We also have 1 GP leaving us and 2 going on maternity leave which means they are having to take outstanding holiday before they finish, which is compounding the problem somewhat. We are hopeful that we will be back on track by January, however, if you are wanting to see a specific GP then the wait will always be longer irregardless. We also have daily triage so if you feel you can't wait for an appointment we can put you on the list so the duty doctor can ring you back. I hope this explains the situation a bit better, but please do not hesitate to contact us if necessary. Regards Dawn Harrison Practice Manager
Resources
Short link to review The Wall House Surgery: http://iwgc.net/eccko