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Ashford Hospital

London Road, Ashford, Middlesex, England, TW15 3AA
 
1 2 3 4 5 25,856 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

 
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1 2 3 4 5
Review of Physiotherapy - Ashford,
1st November 2023


It made a huge difference being able to speak to a professional regarding Long Covid. The open ended support and follow-up classes will provide reassurance and help with the recovery. The Physiotherapist, Sarah, was very knowledgeable, empathetic and reassuring. The wait time for the appointment was too long, especially as I have been unable to work. I was passed from pillar to post (from Ashford to St Peters) chasing the appointment originally, and administration staff never called back as promised; eventually, I gave up trying in the end. Then in October, out of the blue, I received a phone call from the physiotherapy department in Ashford, asking if I still needed an appointment. The administration side of the NHS is far from efficient, but the physiotherapy appointment was excellent. The most frustrating thing of all is staff not calling back when promised. It doesn't take much to write a note as a reminder and then call back with an update, regardless of the outcome.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
26th October 2023


Friendly helpful staff and pleasant surroundings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
20th October 2023


All the staff working in the hospital were kind, polite and very helpful. When asked where to go they would volunteer to take you, but their directions were perfect so it wasn’t necessary. A very friendly and clean hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Physiotherapy - Ashford,
25th August 2023


Not sure how the care could be improved as I felt it was excellent Thank you

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
20th August 2023


Dickens Ward ...there for both my hip and my knee replacement. Had very good care there.staff very supportive and caring. The whole experience was excellent.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Physiotherapy - Ashford,
7th August 2023


The care from Gina was exceptional - even took the time to explain how to strap my ankle twice and was very thorough in explaining ALL the exercises.

Suggested improvements
nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
4th August 2023


Having been in St. Peters Hospital recently I was referred to Ashford Hospital The Hub. The care I have received has been excellent by all the staff. My special thanks to Dr. Rahmat who has seen me in person and has telephoned me to keep me informed after her request to have blood tests carried. She is actively perusing to try and establish why I have been feeling so unwell in the past few months. I could not praise Dr. Rahmat enough and what a wonderful idea to try and give care to the older people endeavouring to try and keep us out of hospital where we do not want to be. My many thanks again.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
1st August 2023


I had an amazingly good experience at Ashford OPD. A lovely volunteer checked me in at the screen to save me doing it, the toilets were so clean, the waiting room was bright, clean, plenty of space, lovely chairs, cold water available, and a beautiful large picture of green trees with an enticing path going through. I've been largely housebound for many months and it was such a joy to sit in front of this picture! All the nurses, radiologist and other staff were so friendly and smiling, they treated me as an individual and engaged with me. There were no long waits, and when I saw Mr Harb, the Trauma and Orthopaedic consultant he couldn't have been more kind and caring. He organised an operation at St Peter's with a colleague of his for 3 days' time as he was going away for 3 weeks and felt it was in my best interests to have it done asap. Two hours after leaving I had a phone call from St Peter's booking me in. I am so pleased, so relieved, so grateful and can only commend Ashford OPD for its service, cleanliness, attitudes and care. Thank you so much!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Physiotherapy - Ashford,
27th July 2023


NO ONE SHOWED UP

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Physiotherapy - Ashford,
14th July 2023


Hugo was very pleasant and caring person, he made me feel very much at ease through out the complete appointment. This included both the pre examination review and the physical detailed examination. Hugo made several suggestion which hopefully will improve my condition and help my progress. Maria Lockwood

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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Ashford Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Short link to review Ashford Hospital: http://iwgc.net/eb3mz