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Written by a NHS patient
27th June 2024


I was cared for post operatively on Dickens Ward. The nursing staff and students have excellent care, listened to my needs and acted professionally. The HCA however needs some extended training on taking observations. My blood pressure remained low for 24hrs after surgery. The HCA repeatedly attempted to retake my blood pressure 2-3 times on each occasion to obtain a different reading. As I am in healthcare myself I know this is incorrect procedure. I verbalised this to the HCA on more than one occasion and eventually had to allow her to only take my blood pressure once on each occasion. This did not make me feel confident in this element of my care.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe