Average ratings
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Birmingham Heartlands Hospital
2023-10-14
Person
5
5
0
Written by a NHS patient
14th October 2023
Had my second child at heartlands and I couldn't recommend enough. They we're amazing compared to my first experience in good hope which were awful. Thank you heartlands
Birmingham Heartlands Hospital
2023-08-02
Person
5
5
0
Written by a NHS patient
2nd August 2023
I attended the gynae outpatients at the princess of wales deptt on 4/7/23 and saw Dr Emma Stansfield and her team. I had an invasive procedure done. I was treated with respect and felt looked after throughout my visit from the lafies on reception to the the consultant and nursing staff. Time keeping was excellent and staffs' attitude was kind and professional throughout. Dr Stansfield was receptive and professional and put me at ease. The nursing staff were brilliant. I left feeling listened to, cared for and treated well.
Birmingham Heartlands Hospital
2023-06-20
Person
5
5
0
Written by a NHS patient
20th June 2023
My little boy was took to the critical care neonatal unit. They were amazing, they saved my boys life. There isn’t a single negative comment I could make, all the staff down there were amazing and so kind. Irene and sister Karen particularly stood out with always checking in and making sure we were all ok but honestly all the staff were fab. All the staff in the theatre room during my c section were also amazing, they knew how anxious I was and tried to keep me calm the whole time, I honestly can’t thank everyone enough. Thank you so much heartlands princess of wales
Birmingham Heartlands Hospital
2023-04-03
Person
5
5
0
Written by a NHS patient
3rd April 2023
Great hospital and a great doctor
Birmingham Heartlands Hospital
2023-03-09
Person
5
5
0
Written by a NHS patient
9th March 2023
A successful repair of my abdominal aortic aneurysm using EVAR by Mr Tom Barker and the vascular team on 17th February 2023. Great aftercare by the nursing team on Ward 4. I was so impressed by their expertise and patience. Wonderful professionals doing great work, sometimes in difficult conditions.
Birmingham Heartlands Hospital
2023-02-25
Person
5
5
0
Written by a NHS patient
25th February 2023
I have always been treated with dignity and respect whenever I visit the hospital.
Birmingham Heartlands Hospital
2023-02-18
Person
1
5
0
Written by a NHS patient
18th February 2023
Hospital was generally dirty. Midwifes, health care assistants, etc on ward were wonderful, friendly and helpful however it was clear they were unable to do their job properly, or give the standard of care they really wanted to due to lack if resources and quite blatant lack of respect from senior care givers- it was genuinely sad to see. Doctors were generally non existent and arrogant. Ward was permanently under staffed and under pressure.
Birmingham Heartlands Hospital
2023-01-15
Person
5
5
0
Written by a NHS patient
15th January 2023
It was my Mom that was in there, several times. We knew it had a bad reputation and nicknamed heartless. That nickname was far from true! Everybody treated both my Father and me with respect and kindness. The staff we always polite and helpful. My Mom was so happy there
Birmingham Heartlands Hospital
2022-10-31
Person
4
5
0
Written by a NHS patient
31st October 2022
Lady called Barbara at the orthopedic clinic was helpful like a mother
Birmingham Heartlands Hospital
2022-10-23
Person
2
5
0
Written by a NHS patient
23rd October 2022
I have bern under the care of Birmingham hospitals since being diagnosed with bowel cancer following an abnormal screen in April 2022 after a 4 week wait for a colonoscopy. It took 10 weeks to get surgery, by which time my cancer had grown to stage 3. Despite being told by the consultant that surgery would be a cure, this is not the case, as they found that the cancer had grown to the margin of the bowel wall and that cells were found in the capillaries supplying the bowel. That meant 6 months of chemo, for which I waited another 8 weeks. The chemo disagreed with me, so they changed it to a weekly IV version, which caused severe diarrhoea which resulted in a 9.5 hour wait for an ambulancrme followed by 17 hours on a trolley in A&E. By this time my electrolytes were very low and I was eventually admitted to ward 26. On the 8th day after admission, they informed me that my liver enzymes were raised and that I should have an ultrasound. I asked for this to be done as an inpatient but was fobbed if with some excuse about infection risk in the hospital if I stayed. I was in a private room and all the staff wore masks so I didn't think the risk was likely to be high. I was told to go home on Thursday 6th November and that I could go to Sol8hull emergency day care unit and get the scan, a blood test and be seen by a doctor. This didn't even get referred as Solihull has no SDEC. I was lied to just to get me out of the hospital with a liver and bowel that were not gunctioning properly. Since then I was called back to Heartlands on Monday 10th Oct for an ultrasound of my liver, which should involve a fat free diet and fasting. I was given 4 hours before the scan. After a 45 m8nute wait, another 35 minutes to get a blood trst and a further 1.5 hours to see a doctor, while waitng with a compromised immune system in a room full of possibly infectious people, they said they had found "a suspicious area which might be a gallstone", but they couldn't really tell. So a complete waste of 4 hours of my time and. £17 taxi fare h9me. Since then , my reviews have been bumped down from an 9ncologist to a nurse practitioner. I have asked to speak to the consultant, who is apparently think8ng about stopping my chemotherapy. I'm disgusted with the whole thing. Have they responded to tge c9mplaint that I sent to PALS? No. Apparently thst can take up to 6 months, because they are receivng so many. Thinking of going to the ombudsman.