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27th July 2023

Today I was greeted by the reception with a hello and a smile, this made me feel at ease and comfortable being in hospital and not so nervous. I was then greeted by [name removed] one of the staff nurses on duty that day, he welcomed me to pre assessment unit and introduced himself. Throughout all the tests he had to carry out he was polite, friendly and supportive. Everything was explained to me in detail and information sheets where given to me to read. He made me feel comfortable, calm and relaxed throughout. As I was struggling to move around he helped me by lowering the bed so it was easy for me to lay down, generally very caring and helpful nurse. I would also like to say that the team in pre assessment unit Gladstone 3 L1 are amazing and supportive not only towards patients but eachother...I saw team work at its best.

Suggested improvements
Nothing.... impressed with what I saw and how I was dealt with.

Spiritual understanding
Cultural needs