Queen's Hospital

Queen's Hospital 2024-09-16 Person 4 5 0

Good care and treatment.

Appointment system. All patients reporting at 7am seems unnecessary,

Queen's Hospital 2024-09-13 Person 5 5 0

Although there was a miscommunication regarding my records, the staff kept me informed about their progress and were constantly apologising for the delay in seeing my consultant. I felt their attention and care was excellent and the consultant was really reassuring

Maybe more staff on reception, they were working flat out! Otherwise, a good experience.

Queen's Hospital 2024-09-13 Person 4 5 0

All very understanding and explained all the procedures that I need.

No everything was good.

Queen's Hospital 2024-09-13 Person 5 5 0

I know my appointments were fitted in and the team made sure that the day ran smoothly

Queen's Hospital 2024-09-12 Person 5 5 0

Was pleasantly surprised at how well I was looked after ,luckily I wasn’t as badly hurt as was first expected but was kept very calm by all involved thank you so much

Cannot complain at all

Queen's Hospital 2024-09-12 Person 5 5 0

The doctor was very helpful he kept telling me what he was doing and informed me the of the results of the tests I had undergone and referred me to another specialist and the nurse was helpful while I underwent examination.

This appointment went ok but my previous appointment was cancelled which I didn’t know about until I got to the hospital so keeping patients informed about changes to appointments would be a good thing

Queen's Hospital 2024-09-12 Person 5 5 0

Got seen on time excellent service Very clean

Nothing

Queen's Hospital 2024-09-12 Person 5 5 0

I attended the Eye Clinic for a YAG Laser Capsulotmy. As I attend the same Eye Clinic for Glaucoma treatment, I am used to having the usual eye tests and check up. Following these there was some discussion as to whether the Capsulotomy would be the correct treatment at that time but, after consultation with a doctor, it was decided to go ahead. The completely painless treatment was carried out & I was given a prescription for two types of eye drops which I am currently using as instructed. Everything was done very efficiently and I am happy with the result of the Capsulotomy which has enabled me to see through my right eye without the mist which was clouding it.

As far as I can tell there was nothing which could have been done better.

Queen's Hospital 2024-09-12 Person 5 5 0

-

-

Queen's Hospital 2024-09-12 Person 4 5 0

Helpful and caring attitude both by the doctor and his nurse They are both a credit to the hospital and the NHS

Issue with the appointments, in that original sent on 12 March a letter for a telephone consultation on 11 June Then on 21 may received a letter advising that my outpatient appointment on 13 August had been cancelled and replaced by an outpatient appointment on 3 September. I had never received any details about an appointment on 13 August. When I saw the doctor on 3 September he advised that according to his records this was a telephone consultation on 3 September