queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 281,647 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
safe
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of High Dependency Unit Midwifery,
30th September 2022


Good welcoming reception team. Great medical explanations for each procedure Great post-partum care


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of High Dependency Unit Midwifery,
30th September 2022


Was kept well informed. Was given the opportunity to ask questions. Staff very friendly and helpful. Quite punctual at least in my case. Only negative is that there is some talk amongst staff in the outside area that seems a bit frantic and can make you a bit worried


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of High Dependency Unit Midwifery,
30th September 2022


Overall a very pleasant experience. Everyone was very caring and helpful at time. Thank you for all fantastic care.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of High Dependency Unit Midwifery,
30th September 2022


N/A


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Cornflower Ward B,
30th September 2022


N/A


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Integrated Therapy Outpatients,
30th September 2022


Outstanding care and advice, much more information given than any Dr or consultant has imparted over 3years. Many thanks


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
29th September 2022


From calling the Ambulance to being discharged my experience was v good. I had previously had a very bad experience, 10 hours in a&e is not entertaining, but this visit was approx 4 hours! So very pleased.


As always, communication can always be better, and in my case more clarity about aftercare/support.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
29th September 2022


Arrived at the dept very I'll in pain and waited 3 hours to see a triage nurse who said wait for dr. Waited 6 hours saw nobody. Left and went to royal london and was seen treated as emergency and had emergency op. So glad I left when I did I hate to think of what the outcome would have been


Listen and treat people in pain

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Same Day Emergency Care,
29th September 2022


Most of the staff I came into contact today were very polite and told me exactly what I could expect from one area to the next ie from initial arrival UTC, to ECG. The unexpected sandwiches after I had been waiting for over 3 hours were very much needed and appreciated. However, when I was asked to go to Majors B reception, the receptionist was extremely rude to the patient in front of me. I had to intervene as the patient was alone and clearly distressed with her issue (had some kind of drain attached to her side which was coming out and swelling) yet the receptionist was shouting at her to go back to the area she came from to get printed notes. It was absolutely disgusting behaviour from this individual and she was not even apologetic. Her name was Jill and she was covering reception from 11am 29/09/22. Queen’s Hospital.


Have staff that are patient and are able to respond in a polite manner to all patients. Patients are distressed with their illness and to be met by a person who is shouting at them repeatedly is totally unacceptable. Frankly I could not believe the poor attitude of this receptionist. Working in a hospital certainly isn’t the place for such an individual.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
28th September 2022


It's fair


There is no confidentiality in the triage department in Majors at Queen Hospital- everyone could hear the conversations of the patients while they were assessed. No one close the doors while assessing patients.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
 
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2