Review of Same Day Emergency Care,
29th September 2022
Most of the staff I came into contact today were very polite and told me exactly what I could expect from one area to the next ie from initial arrival UTC, to ECG. The unexpected sandwiches after I had been waiting for over 3 hours were very much needed and appreciated.
However, when I was asked to go to Majors B reception, the receptionist was extremely rude to the patient in front of me. I had to intervene as the patient was alone and clearly distressed with her issue (had some kind of drain attached to her side which was coming out and swelling) yet the receptionist was shouting at her to go back to the area she came from to get printed notes. It was absolutely disgusting behaviour from this individual and she was not even apologetic. Her name was Jill and she was covering reception from 11am 29/09/22. Queen’s Hospital.
Have staff that are patient and are able to respond in a polite manner to all patients. Patients are distressed with their illness and to be met by a person who is shouting at them repeatedly is totally unacceptable. Frankly I could not believe the poor attitude of this receptionist. Working in a hospital certainly isn’t the place for such an individual.