queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
349,469 reviews

Reviews

Recommend
Dignity/Respect
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Information
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Staff

Reviews

 
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Review of Clementine Ward A
5th February 2025


Because I thought that's all it warranted.

Suggested improvements
A big thank you to Tricia on the front desk - very helpful. Danielle assisted well with the departure. Martina is the best Nurse on the Ward. Very kind and considerate.

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience
 
Review of Harvest Ward B
3rd February 2025


I was totally satisfied with all my treatment both during and after discharge. The NHS were excellent.

Suggested improvements
Nothing that springs to mind

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 1
2nd February 2025


My mother is usually seen on time of her appt, her consultant always listens & discusses her condition and offers options which so far have eased my mother’s pain.

Suggested improvements
The waiting period in between each appt used to be very lengthy but that is now getting better.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Same Day Emergency Care - Queens
1st February 2025


Came in with a teenage child with chest pain palpitations, been back several times over last 2 weeks still no idea as to the cause and how safe or whats the ongoing treatment plan. Feels unsafe. While staff trying to help no where capacity wise to send people, timescales far too long with no facilities to rest except chairs and windowsills for 24 hours plus. Feeling that due to wait times to see a doctor to understand any tests, people are just leaving trying to manage at home returning sicker. Hard to know even when discharged how to manage and assess risk and treat at home or when to return when follow up out patient may happen and how that treatment will take place be feed back.

Suggested improvements
Provided discharge paperwork to the patient and our GP allow access to blood tests taken or other test results by a GP in West Essex so they can advise and manager refer for treatment. Allow people to go home and sleep return in 8 hours if going to be waiting another 8-10 hours for test results and a doctor review. So don't have to restart again. 3 emergency visits in 2 weeks and considering a 4th but may go to a different hospital despite 111 advise as you do have past medical tests and history but feel not safe to be honest.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 5 - Sexual Health
31st January 2025


The staff are very compassionate and listened to my worries and treated me with sincere kindness and respect and they were able to help me with my situation.

Suggested improvements
No nothing

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 5 - Sexual Health
31st January 2025


The person cleared explained what I need to know.

Suggested improvements
Nothing. I’m happy

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
30th January 2025


The A AND E department on Monday morning 13th January was overflowing with patients. My mum who is 90 came in with a broken arm. The trolleys were lined up end to end. It is not the fault of the staff, but the sheer number of patients. My mum has dementia and kept trying to get off the trolley. We found one plastic chair and my brother and I shared it through the night. Mum was given one dry sandwich which she couldn’t eat. One kind nurse gave us a cup of tea. One man spilled scalding tea down him and was shouting in pain, and it must have been waiting 15 mins before anyone came to help him. At about 6am someone said anyone want yea and toast, but dissappeared and nothing turned up. One man was shouting can I have something to eat I’m starving. It was 1pm the next day when my mum was put in a side ward which was better and we saw doctors who were giving her scans etc, got given another dry sandwich. I left the hospital at 4pm on Tuesday afternoon, after 29 hours with no sleep. Absolute nightmare. In no way do I blame the staff as everyone was doing their absolute best in the circumstances, but there is something seriously wrong with the system.

Suggested improvements
I really don’t know how the staff work in these conditions and what the answer is. I think it is a government problem

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
30th January 2025


The department nurses spoke with me, a new trainee nurse was lovely and took time to explain what she was there for and what she was training to be.

Suggested improvements
Sometimes the meet and greet at the reception desk could be more friendly in the respect of a “good morning and a smile”

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 3
30th January 2025


Because I was happy with the way I was treated. With care and understanding. That was good for me.

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
30th January 2025


Vicky the nurse l saw was very kind made me feel at easy thank you

Suggested improvements
Nothing l was very pleased

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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Resources

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