queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
321,830 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
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Staff

Reviews

 
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Review of Queen’s - Accident & Emergency
25th February 2024


The care I received was outstanding. The nursing , caring, portering , imaging staff were so compassionate, kind and professional. I cannot and will not sing their praises enough during the most scary time for me and my family . The staff were working so hard and this could be seen. They are all diamonds who should be rewarded so

Suggested improvements
The curtains the trust supplies are cheap and time consuming for the staff. In an effort to save a penny some manager has made some poor decisions

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Radiology - Queen's Hospital
24th February 2024


My daughter has autism and ADHD and was treated with patience and understanding

Suggested improvements
Nothing. The experience was very good.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Coral Ward
24th February 2024


Very good service

Suggested improvements
Very good service & very kind staff

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
24th February 2024


Over all there were not that many patients there at the time, l believe they missed my husband, as when l asked them, they took us in straight away. But dr was polite, and performed laser eye treatment, 15mins.

Suggested improvements
Waiting time was a little too long with someone like my 82 yr old husband who has had a stroke But eas to be expected.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 3
23rd February 2024


My first time at hospital,clinic was late so didnt feel like i could sit and ask questions i was told basic details of my illness and told to book blood tests then i would be seen again in about 8wks,but i now have a letter my next appointment will be by telephone ,which i think is a bit unfair as i have not had the effects of the tumor found will have on my life.Apparantly as it is in the pituatry gland it is not serious according to google,but i have unanswered questions and because i was last in clinic ,where doctor pollock whom i was meant to see handed my notes to another colleague whom propmtly went on a conference call while i was left sitting and waiting and wondering,and im still wondering what this tumor means for me as the only thing said was it is wrapped around a blood vessel ,we want to do blood tests and take it from there,the blood tests that were requested could have been asked for when you sent my iriginal appointment and the results would have been there for that.

Suggested improvements
I could of had a better explanation as to what this tuor involves

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 3
23rd February 2024


Unfortunately I wasn't in the right place for the exact ultrasound I required. The young lady explained that she only deals with internal organs not lumps and bumps that I required. She carried out the procedure and advised that she would arrange another appointment for me to have ultrasound on my lump in my tummy.

Suggested improvements
Sent to the right person to deal with the lump in my tummy.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Rating not given.
Communication nurse
 
Review of Ocean Ward A
23rd February 2024


The nurses were very nice but very busy.

Suggested improvements
More information would be good - didn’t get much information really .

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Medical Receiving Unit
23rd February 2024


Very happy with the care given

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Bluebell Ward A
23rd February 2024


The nurses were very kind and professional

Suggested improvements
My stay was good nothing could of made it better

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sahara Ward B
23rd February 2024


I was treated with kindness and compassion for the whole staff.

Suggested improvements
Everything was good.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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Queen's Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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