Spire Alexandra Hospital
Written by a NHS patient
19th November 2023
On Friday 17 August I had an out-patient appointment to see one of the orthopaedic consultants. My appointment was for 13:30 but due to my work schedule that day, it worked better for me to arrive early and complete some work while I was waiting. I arrived at 11:30.
From the moment I arrived until I left over two hours later, I was so very impressed by everyone I came into contact with. On arrival the reception staff welcomed me, explaining there was no problem with me waiting and I could help myself to hot drinks. They also explained that the Bistro opened at 12pm and I was welcome to have some lunch there.
While I was waiting, although not intentionally listening, I could not help but hear how other patients were welcomed and helped with various questions. Every member of the reception team were so friendly but in a professional manner. I really liked the 'vibe' of the atmosphere there also.
When I went to the Bistro, I also received a warm welcome, even though I was the only non staff customer there. The sandwich I purchased was one of the best I have ever had!
I happend to pop into the x-ray area to use the facilities and even there I was greeted with a smile and directions where to go.
I was overall really impressed with everyone I met that day, the whole ambience of the outpatients area was a pleasant place to sit and wait. Please do pass on my sincere appreciation to all the team.