The John Radcliffe

The John Radcliffe 2024-10-25 Person 5 5 0

All the staff I personally dealt with at John Ratcliff were lovely to deal with and cared for me like a family member. From the time I came through the doors the receptionist helped me find where I needed to be straight away and even showed me how to access the surgery because I was having trouble with the door. The nurses and staff in the surgery waiting and recovery area were also fabulous especially my nurse Jeena. The surgeon, anaesthesiologist, and surgery staff in the operating room were also a pleasure to deal with and made me feel comfortable during my time in the operating theatre. 5 star all the way! Unfortunately I can't say the same about the pharmacy. They had all day to sort my medication and at 4:30 when I was being released they still hadn't delivered my meds and when my nurse called them asking when it was going to be delivered was told "we don't know". So this mess up by the pharmacy department meant I had to go home without my medication and needed to sort it out through my GP. Fortunately I had a few days of my blood thinner left at home and my wife had the same prescription for the acid reflux medication I was prescribed so I wasn't left waiting all weekend for the medicine I desperately needed. 0 stars for the pharmacy, they should be ashamed with their performance on that day...

The John Radcliffe 2024-10-19 Person 5 5 0

I had about eleven sebaceous cysts removed from my scalp back in March 2024, which have since all cleared up. I can't thank the staff enough for the treatment and follow-up appointments, the last one was this week at another hospital with the surgeon that treated me (Isabel Teo).

The John Radcliffe 2024-10-07 Person 5 5 0

The care I received at the hospital was excellent.

The John Radcliffe 2024-09-14 Person 4 5 0

This is specifically regarding the process in Paeds ED. The time between arrival and initial nurse assessment was acceptable, the RN on that particular evening lacked approachability- in Paeds you expect a more open and friendly approach, as parents/guardians in the ED you are stressed, tired and extremely worried so a warmer welcome would be much more appreciated. Following the initial assessment the holding area is basic, we needed to ask for blankets and pillow for the child as they had asked that he go to sleep in order to carry out further observations at rest level, no refreshments offered to parents, arrival time was 1am, by point of admission the mother had been awake over 24hrs and was never offered a cup of tea or coffee. The ED was busy initially but had calmed down alot and a member of the team was talking in the hallway saying how it had tailed off and was actually quite quiet at this point, out of 3 individual bays we were the only ones there for several hours. Once asleep we found a member of the team to let them know and they came and hooked him up to some more wires which obviously woke him again and then we had to wait for him to settle again, once under observation the machine was alerting for fast resperations continuosly but noone came. They were remotely monitoring but the machine was very noisy and as were trying to keep him asleep this was not helpful. An hour into the observations he woke and they decides it was now time to carry out the swabs, my issue with this is that the child was clearlt very distressed upon entry to the ED and was vocally expressing his discomfort, every time he got even more distressed his breathing deteriorated and it took time to calm him, he was struffling with the environment, ths situation and obviously being so poorly, i understand its not a simple process for each pt but i would have thought that upon initial assessment it would have been handed iver that the child is distressed and every little touch and is not hapoy with wires and care intervention therefore all invasive actions should be done quickly and all in one go, he was settled multiple times taking hours at a time only for the next thing needed to wake him. It would have been much better for all had they hooked him up, carried out observations and swabbed all in one not over a period of hours. In the end i ended up swabbing him whilst he slept- i was confident in doing so as i work in the field myself and felt it was better for him as he was not reacting well when being seen by the drs and nurses and it worked, he remained settled despite being swabbed because it was quick and he was able to be held my mummy keeping him settled, if he were awake he would have fought the nurse as she took the swabs. After 7hours in ED he was finally admitted but still no closer to treatment plan or any further along with tests/observations just put on a ward attached to an spo2, with no clear communication as to what the drs/nurses are thinking. I think the staff are doing their best in the ED it just lacks effeciency when going through the process of assessment, i understand the hoops they need to jump to move the patient through the system but it could be much quicker if these initial assessments were carried out in a timely manner. Any information we needed we had to personally source by looking for a member of staff and asking, no-one came to the bedside and explained thw situation, their thoughts and potential outcomes, these answers had to be chased up by us.

The John Radcliffe 2024-08-30 Person 5 5 0

The staff in at the John Radcliffe are very patient. professional. caring and do there best to help everyone regardless of how difficult it can be.

The John Radcliffe 2024-06-06 Person 5 5 0

I think it is a best hospital and well equipped and well maintained by staff.

The John Radcliffe 2024-04-17 Person 5 5 0

Dr Ginks has been outstanding in every aspect of the service he has provided, from the 1st Consultation through to the procedure that Dr Ginks has carried out. Everything was explained perfectly, any questions I had were answered and bed side manner was impeccable. I would absolutely recommend Dr Ginks, when you find someone that you can trust to look after you in the Medical Profession (Especially a Cardiologist) they are worth their weight in gold!

The John Radcliffe 2024-01-12 Person 5 5 0

I have had a great experience

The John Radcliffe 2023-10-05 Person 1 5 0

Worse hospital ever. After a bike accident which I hit my head, they didn’t do anything in the emergency and they only asked the same questions 5 times and I’ve waited 5 hours during the night. I ended up going home without getting treatment. They even didn’t provide me ice for the parts I injured. How do they call themselves nurses or doctors!!!!!!!!!

The John Radcliffe 2023-09-28 Person 4 5 0

100% , the staff on my day of Ablation were all great