Reviews
Recommend
Involvement
Equipment
Surrey Wheelchair Service
2019-03-04
Person
1
5
0
Written by a family member
Written by a family member 4th March 2019
Level of communication very poor with myself as carer. Waiting time for re-assessment in view of new clinical need unreasonable. No regular proactive assessments as to suitability of chair. Had to make complaint before they acted. Repairs system appalling. Level of need not taken into account as far as I can tell.
Surrey Wheelchair Service
2018-08-27
Person
1
5
0
Written by a patient
Written by a patient 27th August 2018
The maintenance service is very poor. It took 6 weeks to fix a broken back and my health deteriorated significantly in that time.
6 months from referral to delivery of a chair is completely unacceptable if you dont already have a chair.
My senior physio said I needed a light chair to avoid premature joint damage and so I could get more exercise. They refused. She discussed it with them and they still refused. Had to end up buying my own to get what I needed.
From the day the OT said he had told their admin dept to release my voucher took 3 weeks.
What more can I say?